Terms of service

1. Introductory provisions

These General Terms and Conditions (the "Terms") govern the rights and obligations between Brandrise s. r. o. (the "Provider") and users (the "User") when using the Colldly software service available at colldly.com (the "Service").

Colldly is a self-service (SaaS) tool for finding companies and preparing and automatically sending cold email campaigns. By registering or ordering a subscription the User confirms that they have read these Terms and agree to them.

The Terms are drawn up in accordance with Slovak Act No. 40/1964 Coll. (Civil Code), Act No. 513/1991 Coll. (Commercial Code), Act No. 108/2024 Coll. on consumer protection, Act No. 22/2004 Coll. on electronic commerce and Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes.

2. Provider details

3. Subject of the service

The Provider grants access to the Colldly software platform, which allows the User in particular to:

• find and enrich business contacts from publicly available sources,
• create, generate (including with AI) and send email campaigns and sequences,
• manage sending mailboxes, rotation, warm-up and delivery,
• process replies (Unibox) and view campaign statistics.

The scope of features depends on the chosen plan: Free, Starter, Pro or Agency. The current features and limits of each plan are listed in the pricing.

4. Registration and user account

Using the Service requires creating an account. The User must provide truthful information and protect their login credentials. The Free plan can be used without a payment card.

The User is responsible for the content and legality of the campaigns they send and for complying with the rules of cold emailing, including the GDPR and electronic communications legislation (contacting only relevant business contacts, proper handling of unsubscribes).

5. Prices, subscriptions and credits

Paid plans are billed as a recurring subscription, monthly or yearly (the yearly price includes a discount equal to 2 months free). Prices are in EUR. We are not a VAT payer; the listed prices are final. Payments are processed by the payment gateway provider Stripe.

The Service includes credits, which are consumed by individual operations (search, enrichment, verification, email generation). Plans include a monthly credit allowance; additional credits can be purchased as one-off packs. Purchased credits never expire.

6. Duration and cancellation

The subscription can be cancelled at any time directly from the account; the cancellation takes effect at the end of the period already paid for, during which the Service remains available. After cancellation the account returns to the Free plan.

The Provider may suspend or cancel an account in case of a breach of these Terms, abuse of the Service or sending of unlawful content.

7. Withdrawal from the contract (consumers)

For a digital service provided immediately after ordering, the User who is a consumer acknowledges that by consenting to the start of provision before the withdrawal period expires they lose the right to withdraw from the contract within the meaning of Section 19(1)(l) of Act No. 108/2024 Coll. Unused subscription periods are not refunded unless the parties agree otherwise.

8. Availability and liability

The Provider makes reasonable efforts to keep the Service continuously available but does not guarantee uninterrupted operation. The Service is a tool: the Provider is not liable for campaign results (number of replies, orders) or for deliverability affected by the User's domain and mailbox settings or by third-party email providers.

Planned company holiday. Once a year the Provider takes a continuous company holiday of at most 14 calendar days. The Service keeps running during it, but support response times and any agreed delivery or setup deadlines are paused for the holiday and extended by the same number of days. Any delivery or money-back guarantee period is extended by the same number of days, and no refund claim arises from this extension. The Provider announces the holiday at least 7 days before it starts.

9. Complaints

Complaints can be submitted by email to info@colldly.com with a description of the problem and identification of the account/payment. We handle complaints within 30 days of receipt.

10. Data protection and cookies

The processing of personal data is governed by the privacy policy. The use of cookies is governed by the cookie policy.

11. Supervisory authority and dispute resolution

Supervisory authority: Slovak Trade Inspection (SOI), Inspectorate for the Košice Region, Vrátna 3, 040 65 Košice (www.soi.sk).

Consumers may turn to an alternative dispute resolution body or use the ODR platform: ec.europa.eu/odr.

12. Final provisions

These Terms take effect on 25 June 2026, last updated 17 August 2026. The Provider reserves the right to change them at any time; the current version is always published on this page.

Matters not covered by these Terms are governed by the law of the Slovak Republic.