Privacy policy
This is a courtesy translation. In case of any discrepancy, the Slovak version is binding.
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. on the protection of personal data. The security of your data is our first priority.
1. Controller
Company: Brandrise s. r. o.
Registered office: Sokolovská 178/10, 040 11 Košice, Slovakia
Company ID (IČO): 53196449 · Tax ID (DIČ): 2121313865
Represented by: Michal Mikula
Email: info@colldly.com · Phone: +421 908 804 366
2. Purpose and legal basis of processing
Providing the service and managing your account
Registration, login, operation of the Colldly platform and your user account.
Performance of a contract (Art. 6(1)(b) GDPR)
Payments and invoicing
Processing subscriptions and credits through the payment gateway, issuing invoices.
Performance of a contract and legal obligation (points b and c)
Accounting and tax purposes
Archiving accounting documents, VAT records.
Legal obligation (point c)
Communication and support
Answering questions, handling complaints, transactional emails (e.g. password reset).
Performance of a contract / legitimate interest (points b/f)
Direct marketing (news)
Sending product information and news.
Consent (point a)
Website operation and analytics
Cookies and measuring website and app usage; at sign-up also the source you came from (link, campaign, code).
Consent or legitimate interest
3. Categories of processed data
- Account data: name, email address, password (stored in hashed form)
- Billing data: company name, company/tax ID, address, payment details (processed by Stripe)
- Usage data: campaigns, contacts, mailboxes and statistics created by the User
- Technical data: IP address, cookies, browser and device information
Note: for the business contacts that the User searches for and contacts within their own campaigns, the Provider acts as a processor and the User as the controller; such processing is governed by a data processing agreement and the User's instructions.
4. Recipients of data
Data may be disclosed to:
- IT, server and hosting providers,
- the payment gateway provider (Stripe),
- accounting firms and tax advisors,
- email and delivery infrastructure providers,
- website and app analytics providers (Google Analytics, Microsoft Clarity, PostHog), only if you agreed in the cookie banner; in the app, texts and data are not recorded and the account is linked only by an internal ID,
- public authorities where required by law.
All recipients are contractually bound to protect personal data.
5. Transfers to third countries
As a rule we do not transfer data outside the EU/EEA. Where we use tools based outside the EU (e.g. Stripe, Google, Microsoft, PostHog), protection is ensured by Standard Contractual Clauses (SCC).
6. Retention period
7. Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability, the right to object and the right to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with a supervisory authority.
8. Exercising your rights
- By email: info@colldly.com
- By post: Sokolovská 178/10, 040 11 Košice, Slovakia
- By phone: +421 908 804 366
We handle requests within 30 days; in justified cases we may extend this period by a further 60 days.
9. Security
We protect data with encryption (HTTPS, encrypted mailbox credentials), backups, restricted access for authorised persons and internal security measures.
10. Supervisory authority
You may lodge a complaint with the Office for Personal Data Protection of the Slovak Republic: dataprotection.gov.sk, Hraničná 12, 820 07 Bratislava, Slovakia.
This policy takes effect on 25 June 2026. The controller reserves the right to update it at any time. See also the cookie policy and the terms of service.