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10 min read·Beginner·6 steps·4 screenshotsNumbers and testing

The campaign is not working: a 20-minute diagnosis

The campaign has run for a week and no replies are coming. Do not rewrite the copy. Go through six checks in this order; the fault is almost always in one of the first three.

Most people rewrite the email when replies are zero. But if the email never reached the inbox, a rewrite does not help. The diagnosis goes top down: did the email reach people, did they open it, were they the right people, did the email ask for the right thing.

1

Bounce rate above 3%

The list is bad. Stop the campaign, have every address verified, remove bounces and ramp up more slowly. Until bounces drop, nothing else is worth fixing.

colldly.com/dashboard › Statistics
Colldly statistics: deliverability and bounces per campaign
Colldly statistics: deliverability and bounces per campaign
2

Open rate under 20%

Emails are landing in spam or the subject line did not work. Check SPF, DKIM, DMARC and mailbox scores under Deliverability. If those are fine, the problem is the subject line: run an A/B test.

colldly.com/dashboard › Deliverability
Deliverability in Colldly with domain scores and alerts
Deliverability in Colldly with domain scores and alerts
3

Open rate above 35%, replies under 1%

People read the emails but do not reply: the target group or the offer does not fit. Look at five companies from the list: do they need what you offer, right now? If not, a new lead list. If yes, the offer in the first email is not clear.

4

Replies arrive but none show interest

A share of "no" above 70% means you are reaching the right people with the wrong offer or the wrong tone. Read ten refusals in Unibox; the reason is usually written there.

colldly.com/dashboard › Unibox
Unibox in Colldly with replies sorted by intent
Unibox in Colldly with replies sorted by intent
5

There is interest but nothing closes

The problem is after the email: reply speed, the next step, the price. Answer interested replies within an hour and propose a concrete slot, not "whenever suits you".

6

Everything fits, there is just not enough of it

If the numbers fit (bounce under 3%, opens above 35%, replies above 3%, interest above 30% of replies) the campaign works and needs scaling: more mailboxes, Autopilot, a bigger list.

colldly.com/dashboard › Forecast
Load forecast in Colldly when scaling a campaign
Load forecast in Colldly when scaling a campaign
What to avoid
Rewriting the copy at zero open rate. Nobody saw the copy.
Judging the campaign after 30 companies. Wait for 100.
Changing three things at once. You will not know which one helped.
Checklist
  • Bounces under 3%
  • Deliverability green
  • Open rate above 30%
  • Target group verified on five companies
  • Ten refusals read
  • Interested replies answered within an hour
Questions about this guide
How long should I wait before evaluating?
At least 100 companies contacted and 7 days from the first send, so that at least two sequence steps have run.
Is 2% replies bad?
For cold email to unknown companies 2% is a weak average, 3 to 8% a good result. It depends on the industry: accountants reply less than restaurants.
Can you look at my campaign?
Yes, write to us through the contact page with the campaign name. We look at the numbers and tell you where it is stuck.
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